Terms & Conditions

Our products come with guarantees that cannot be excluded under Australian Consumer Law (as outlined in Schedule 2 of the Competition and Consumer Act 2010 (Cth)). You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the products repaired or replaced if the products fail to be of acceptable quality and the failure does not amount to a major failure.

 PROCEDURE for REFUND or REPLACEMENT of faulty items

• Within 30 days from date of receipt: If you discover the item is faulty you must return the item to us for a refund.  We will provide a prepaid shipping label and issue a full refund, including your original shipping charges up to and including standard delivery.  You will be responsible for the difference between standard and expedited delivery.  Or you may opt for a warranty replacement.
• After 30 days from date of receipt but less than 6 months:  If you discover the item is faulty, we will provide a warranty replacement and will provide a prepaid shipping label for the faulty item to be returned to us.  Please see our Warranty/Guarantee Policy for further instructions.
• After 6 months from date of receipt, but less than 1 year:  If you discover the item is faulty, we will provide a warranty replacement.
• After 6 months from date of receipt, but less than 1 year: We reserve the right to deduct a reasonable amount from any refund issued after 6 months from the date of receipt, as a result of use and enjoyment by the customer of the product.
• Over 1 year from date of receipt: If your iron is over a year old and you’re experiencing any problems, please email info@emufinds.com so we can help you.